Technical Support Associate - HR tech

Job description

Requisition ID: 254618 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose: Contributes to the overall success of the Strategy & Delivery Management ( Technical Operations & Support Team ) / Global HR Technology in Globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures Accountability: Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Technical Support: - Manage the “HR Webmaster” role ensuring coverage within established schedule including non-business hours (On-call support with the corporate cellphone assigned). - Provide 2nd level technical support for all the Global HR Technology applications, includes investigating problem logs, and if requires getting 3rd level support or support vendor to assist in problem resolution. - Ability to troubleshoot simple to complex problems. - Learn new technology to become proficient in its use to provid...