Desktop Support Analyst

Job description

Overview Edgewater is seeing a Desktop Support Analyst with strong experience to serve as part of a Tier 2/3 organization. This candidate position will be in support of the Federal Reserve Board’s Desktop Support team and the analyst who fills this position will be required to work a set 1st shift schedule Monday - Friday. Responsibilities: - Provide high level executive service to all clients. - Strong interpersonal and communication skills and can work with people at various levels of the organization. This position will interface with clients via phone, Teams, e-mail, and in-person. Demonstrated ability to concisely summarize and document client issues is required. - Planning and executing activities using Excel and SharePoint. - Excel skills should include how to use formulas including lookups and conditional statements - Knowledge of smartphone support and administration, e.g. iPhones and iPads. - Intune experience preferred. - Strong skills using Service Now to create dashboards and queries to manage queues. - Strong Level 1 network and VPN diagnosis and troubleshooting skills. - Demonstrated analytical and problem-solving skills. - Demonstrate strong technical knowledge with...