Digital Engagement Specialist

Job description

At Blue, we discover pathways to realize your possibilities! Our Digital Engagement Specialist within the Member Relationship Contact Center interacts with members through the various digital and remote channels such as chat, Video Teller Machine (VTM), email, secure messaging or other digital platforms. The role will be involved and accountable for helping the credit union maximize growth and revenues, by consistently delivering exceptional experiences. Major Duties and Responsibilities: - Professionally respond to and resolve inquiries to incoming requests through video teller machine (VTM), email, chat, secure messaging, text, or other digital platforms. Utilizes advanced problem solving and decision-making skills. Promptly, accurately, and efficiently assist with monetary transactions, account inquiries, research, maintenance, disputes, and non-monetary transactions. Ensure proper identification is presented for appropriate transactions. Maintain a high degree of member confidentiality and manage risk appropriately. Supports Credit Union growth by recognizing opportunities to promote Credit Union products and services to meet members’ needs and takes ownership over issues withi...