Customer Care Specialist II

Job description

FIRSTRUST BANK RECOGNIZES THE LEADER IN YOU: As one of the region’s foremost community banking institutions, we take pride in fostering leadership. As a Firstrust employee, your growth is our growth. For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success. For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability. *Hybrid Position* The Customer Care Specialist is a part of Firstrust Bank’s frontline staff, providing world-class service to a wide range of customers, including retail customers, commercial customers, and internal departments. This will primarily be done via phone, chat, and email. The number one priority is to cultivate prosperity for our current and future customers by providing prudent financial solutions and a commitment to exceptional service; to ensure resolution is achieved during the initial contact whenever possible; to possess expansive knowledge of products and services; to ultimately exceed customer expectations. JOB DUTIES AND RESPONSIBILITIES: - Actively monitor and answer phone calls, emails, and chats related to custom...