End User Support Technician

Job description

GET TO KNOW ALORICA: At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY: Provides first-line entry level basic to moderate complexity support for IT issues within a call center site. It will involve troubleshooting of IT hardware and software in the site and troubleshooting for other service lines. This job will require the technician to physically move or rack devices in the site. There will be after hours on-call rotational support needed as well. JOB FUNCTIONS: - Basic to moderate skill level troubleshooting of IT hardware within the site - Basic to moderate skill level troubleshooting of software used within the site - Compliance to all required security, patching and antivirus updates - Adherence to documented processes & procedures - After hours support will be needed to support outages, changes, and project work - Physical movement of devices is required - Escort of vendors & facilities contractors entering IT-only areas JOB RESPONSIBILITIES: - Must be able to trou...