Appointment Coordinator

Job description

Position: Appointment Coordinators Location: Mechanicsburg, PA (ONSITE) Schedule: Monday – Friday 11:30am – 8:00pm, and Saturday 8:00am – 4:30p, one weekday off and Sundays off Pay; Hourly $20.03 per hour Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: As an Appointment Coordinator, you will report directly to a Confirmation Team Lead. As an Appointment Coordinator, your primary purpose is to confirm appointments and finalizing staffing of the Sales schedules for Design Consultants and Sales Manager. Key Role Accountabilities: - Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability - Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation - Call, text, and email customers to confirm appointments or clarify their project - Provide a 5-star experience to customers with proper communication etiquette...