Coordinator, Land Transportation (1st Shift) - Farmington Hills MI

Job description

OVERVIEW: Responsible for coordinating the daily transport activities for the assigned scope in a safe and efficient manner and the adoption of technological devices where necessary to aid in completing the responsibilities assigned. Ensure all customers' requirements are completed and meet their satisfaction level as per SLAs and KPIs. The Coordinator will collaborate closely with customers, carriers, and internal groups, ensuring compliance with logistics requirements are met in order to achieve high operations and customer service excellence. This role may require extended availability to take emergency calls on some evenings, nights, and weekends. RESPONSIBILITIES: Operations Execute day-to-day operational activities according to requirements and KPI to obtain high customer satisfaction Review shipments to determine appropriate transportation mode to meet the customers shipping and delivery requirements, select the most cost effective and service reliable carrier Timely and accurate entry of events troubleshooting any issue that arises Complete daily logs and trackers: Provide out of office availability to assist emergency calls on some evenings, nights, and weekend. Customer S...