Fraud Prevention Tech

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! The Fraud Prevention Tech is responsible for working in a call center environment using risk products to identify and mitigate suspicious activity on debit and credit cards. The expectation is that the Fraud Prevention Tech will be able to assist members with questions and concerns regarding fraudulent activity or other general card related concerns. Responsibilities: 40% Making and receiving high volumes of in-and outbound calls concerning potentially fraudulent activity and initiating fraud claims when necessary. 40% Fraud Case Assessment & Determination - Successfully evaluate cases prompted for review in fraud monitoring applications. 10% Communicating emerging fraud trends with supervisors and other applicable staff. 10% Assist members and internal departments with questions about fraudulent activity or card- related questions Requirements: Strong customer service skills: Excellent organizational skills: Strong attention to detail: Effective problem-solving skills: Job Environment: This is a hybrid position, but training will be completed onsite. Office setting with physi...