County Market Customer Service Manager

Job description

SUMMARY: The Customer Service Manager duties include but are not limited to providing genuine customer service, supervising and managing the front-end team, direct and coordinate effective training, enforce front end policies and procedures (including safe and cash accountability), labor control and working in a safe manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Delivers superior guest service and ensure absolute customer satisfaction - Lead and motivate front end staff to ensure they are giving the best customer service possible - Learns and uses the GUEST program - Greet Customers. Be sincere - Use a smile. Project a friendly manner - Engage the customer in casual conversation - Show respect toward customer’s purchases - Thank them - Maintains cleanliness on the front end including check lanes, service desk, carts and cart vestibule area - Understands all aspects of the cashier position including produce identification - Responsible for company assets including safe funds, bank deposits, and cash accountability - Monitors front end transactions to ensure proper handling of product - Is accountable for services handled at the service desk - Answers incoming calls using proper p...