Donation Center Manager (Multi-Unit)

Job description

JOB SUMMARY : Responsible for staffing, supervising, coaching, and leading Attended Donation Center Attendants and Floaters in accordance with company policies and procedures to ensure excellence in the donor/customer experience to attain financial strength and growth of the department. Direct Reports: Attended Donation Center Attendants and Floaters ESSENTIAL JOB FUNCTIONS: - Screen and hire ADC candidates to always ensure appropriate staffing at all ADC locations. - Train, evaluate, develop, and motivate attendants to emphasize the importance of excellent customer service and adherence to GCO’s standard operating procedures (SOPs). - Coach and develop performance of ADC team members resulting in maximum team efficiency and profitability. - Perform quality assurance visits to ADCs on a regular basis. - Monitor and maintain overall ADC performance and housekeeping to Agency standards at all sites. - Coordinate with Director in all collection activities to ensure an efficient, safe, and secure flow of donations. - Proactively resolves all conflicts among collection, production, and distribution of donated products. - Prepare and submit daily activity reports as assigned and maintain...