Maitre | Caruso a Belmond Hotel

Job description

The ideal candidate is passionate about hospitality and comfortable with challenges. He/she should have exceptional taste and exemplary customer service skills. The Maîtreruns the dining room operations. As well as managing the work of the front of the house brigade, he/she is also responsible for customer relations and for ensuring that customers receive impeccable service at all times. He/she reports to the Restaurant Manager. Main duties & responsibilities: - Anticipate guests’ needs and handle guest complaints, providing an excellent and personalized guest experience in line with our service standards - Cooperate with the Restaurant Manager for staff development; manage staff in everyday operations according to our standard and procedures - Anticipate guests needs and handle guest complaints - Maintain a professional relationship with guests and colleagues Requirements: Competencies required: Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviours to enhance understanding. Emotional intelligence: he/she show...