PATIENT SERVICE REPRESENTATIVE

Job description

Job DetailsJob Location: 19073 MOUNTAIN REGION FAMILY MEDICINE GATE CITY VA - GATE CITY, VA 24251Position Type: Full TimeJob Category: ClericalWHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: Review demographics, insurance, and provider information, and update records accordingly. Instruct new patients to complete all required paperwork and create new accounts in the computer system. Obtain a copy of the patient’s insurance card and driver's license. Update the electronic medical record system (EMR) and take patients’ photos. Provide the patient with the SOFHA payment and privacy policy. Answer patient questions and concerns. Schedule/Reschedule patient appointments. Collect payment and notate on the patient encounter form. Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure a...