Customer Experience Manager - Spokane

Job description

Job DetailsJob Location: Spokane, WA 99206Position Type: Full TimeSalary Range: $68,000.00 - $90,000.00 Salary The Customer Experience Manager (CEM) is responsible for leading the day-to-day operational performance of the Spokane, WA branch while providing oversight and leadership support to the Billings, MT branch. This role ensures operational excellence across customer service, warehouse operations, and branch processes while delivering an exceptional and consistent experience for Stellar customers. The CEM provides leadership, coaching, and direction to branch teams, fostering a culture of accountability, collaboration, and continuous improvement. This role partners closely with sales, supply chain, and corporate teams to ensure strong operational execution that supports revenue growth, service reliability, and customer satisfaction. Success in this role requires strong leadership, operational discipline, and the ability to balance people development, customer experience, and operational performance. Key Responsibilities: Branch Leadership & Operations: Lead the daily operations of the Spokane branch while supporting operational performance at the Billings branch. Supervise Cus...