Customer Success Specialist (Bike Expert), Los Angeles

Job description

Customer Success Specialist (Bike Expert), Los Angeles Department: Operations: Employment Type: Full Time: Location: Los Angeles: Reporting To: Operations Manager: Compensation: $40,000 - $50,000 / year Description: Upway is a fast-growing startup building the world’s largest e-commerce site for e-bikes 🚲. We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste 🌎! We are now hiring a Customer Support Specialist (Bike Expert, previous experience with e-bikes preferred, but expert knowledge of analog bikes is also welcome) to join our Los Angeles, CA team. In this role, you'll be the first point of contact for potential customers, guiding them through the decision-making process and helping them find the perfect e-bike. Your main focus will be driving sales, answering product-related questions, and delivering an exceptional customer experience that turns inquiries into conversions. Key Responsibilities: - Engage with potential customers via email, chat, and phone to answer product-related questions and guide them towards purchasing the right e-bike. - Use your deep knowledge of bikes to provide personalized recommendations that drive sales a...