Spanish & Portuguese Quality Specialist for Global leader in sleep technology - Lisbon, Portugal

Job description

Come and work with us. We are looking for a Spanish & Portuguese Quality S pecialist to join our team. As a Quality S pecialist in this project, your daily responsibilities will include: Compliance: Takes personal responsibility to understand and comply with all company and client security requirements and policies. Ensures that all team members (Foundever or agency/contract) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified. - Strong emphasis on assessing Audits via Data Analysis - Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing, and evaluating calls. - Attends and participates in meetings with Client supervisors and Team Managers / Project Leaders to discuss outputs of monitoring - Reports script problems or questions to appropriate areas - Assists clients in monitoring specific programs as needed - Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appr...