Support Engineer II-Ext - AMZ9971147

Job description

MULTIPLE POSITIONS AVAILABLE: Employer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer II-Ext Job Location: Seattle, Washington Job Number: AMZ9971147 Position Responsibilities: Operate the Managed Service platform and collaborate with internal service teams to manage critical infrastructure services for global enterprise-scale customers. Troubleshoot complex service issues using groundbreaking technologies, reproduce customer issues to identify the root cause, and build proof-of-concept environments aligned with cloud-best-practices. Build utilities and tools that facilitate safe, high-speed, wide-scale operations. Identify technical issues and develop improvements to technical processes. Serve as a point of escalation and drive customer communication during critical service events. Mentor junior engineers. Position Requirements: Bachelor’s degree or foreign equivalent degree in Networking, Information Technology or a related field and three years of experience in the job offered, as a Systems Administrator, or in a related IT/Cloud Operations support role. Must have one year of experience in the following skills: (1) configuring, managing, and troubleshooting large-...