Customer Success Manager

Job description

Company Description What's Red Points all about?: Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution. Be part of the change: join us on our mission to make the Internet a safer place! Job Description: As our Customer Success Manager , you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn rate. We are looking for a Customer Success Manager to help us strategically guide our customers to maximise the value of our product and enable them to achieve their business goals protecting their online revenues. We are currently on the lookout for someone that can take care of part of our biggest French customers, so we will prioritize candidates that are fluent in French. You wil...