Field Customer Care Specialist

Job description

Responsive recruiter Benefits: - 401(k) - Company car - Competitive salary - Dental insurance - Health insurance - Vision insurance Field Customer Care Specialist Paul Davis Restoration of Lanier Isles Full-Time | Competitive Pay + Growth Opportunities Position Overview: Paul Davis Restoration of Lanier Isles is looking for a Field Customer Care Specialist to join our team. This role is focused on delivering an exceptional customer experience during times of loss by supporting homeowners on-site and ensuring clear, consistent communication throughout the restoration process. This position is ideal for someone who is personable, organized, and thrives in a fast-paced, field-based environment. You will be the face of our company—building trust, providing updates, and helping guide customers through the process. Qualifications: - Meet with homeowners on-site to provide updates and support throughout the job - Serve as the main point of contact for customer communication - Set expectations and clearly explain the restoration process - Ensure a high level of customer satisfaction at every stage of the project - Document job progress, notes, and communication in RMS - Take photos and ass...