Lead, Service Delivery Management (Virtual Schools)

Job description

About the Role The Lead, School Operations Manager aka: Director of School Operations (DSO) is a senior, enterprise‑level leader responsible for driving operational excellence across a portfolio of Connections Academy schools. This role partners closely with school leaders to ensure schools are compliant, sustainable, and positioned to deliver strong student outcomes—at scale. The DSO is a leader of leaders , directly managing school principals and working alongside leadership teams to strengthen execution, build leadership capacity, and ensure the Connections Academy model is implemented with fidelity. This is a highly visible, high‑impact role requiring strong judgment, the ability to operate across multiple schools simultaneously, and comfort navigating complexity in a fast‑moving environment. The DSO works in close partnership with cross‑functional teams—including School Success, Academic Outcomes, Finance, HR, and Operations—to translate strategy into disciplined, scalable execution while maintaining a strong focus on student experience and long‑term sustainability. What You’ll Do: Lead Portfolio‑Level School Operations: Enable Operational Sustainability & Enrollment Growth -...