Operations Manager (Germany)

Job description

Operations Manager (Germany) Location: Wrocław/Katowice - 2 days office/3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY. The opportunity: The Operation Manager (Germany) will actively establish and maintain positive relationships with functional leaders of the Germany team ensuring their functional priorities, issues & concerns are addressed timely. This role requires functional hands-on approach to achieving best-in-class delivery experience between GDS and EY Germany by fostering collaboration across various departments & teams. Your key responsibilities: Operation management: - Collaborate with cross-functional teams across geographies, ensuring effective relationship. - Drive operational excellence, standardization, and scalability across engagements. - Monitor KPIs, SLAs, and client satisfaction metrics across branches. - Address operational issues raised by the Germany and GDS Enablement Services functional leaders. - Supporting AI initiatives by coordinating details for their function. - Mentor and coach team members, fostering a high-performance culture. - Relationship & Stakeholder...