Property Helpdesk Administrator

Job description

Hours: 37.5 Salary: £25,000 to £2,500 Annum: Overview of the role: The Helpdesk & Resource Planner is a key member of the Property Helpdesk Team, responsible for coordinating maintenance requests, planning resources, and supporting facilities management across Choice Care Group Homes. This role ensures that all property-related tasks are managed efficiently, cost-effectively, and in compliance with statutory requirements, while maintaining accurate records and providing regular reporting. Key Responsibilities: Helpdesk & Maintenance Coordination: - Act as the central point of contact for all property repair and maintenance requests. - Assess and prioritise incoming requests, determine specific requirements, and coordinate responses using internal Property Team members or approved external contractors. - Manage the QFM system, ensuring all data, purchase orders, and documentation are accurate, authorised, and processed in a timely manner. - Provide administrative support to the Property Team, including managing holiday requests, sickness records, and training logs. - Maintain and update all relevant property-related paperwork and ensure compliance with Health & Safety legislation an...