Lending Support Specialist

Job description

Lending Support Specialist Department: Mortgages: Employment Type: Full Time: Location: Wrexham: Reporting To: Melissa Trainer: Description: As a Lending Support Specialist you will be working as part of the Mortgage Operations team and will hold an in-depth knowledge of our products, processes, and policy to enable them to provide a high-quality, broker-driven mortgage-related service. Responsible for onboarding new broker registrations and ensuring existing brokers continue to meet the required criteria for panel membership as per company guidelines. Handling calls and live chat from brokers who require help prior to submission, focusing on understanding their needs and identifying the ways in which to help, while supporting other areas of the Mortgage Operations team. Supporting the Mortgage Operations team with processes to ensure all SLAs are met. Key Responsibilities: - Discuss lending policy, processes, and products and guide through the mortgage application system/aid submission. - To develop key relationships with brokers to understand their business issues and priorities. - Handle telephone, live chat and written enquiries from intermediaries and deal with all administrat...