Brand Advocacy Specialist

Job description

Job Context What You’ll Do: Support the development, execution and maintenance of a global advocacy program across all Simpro Group brands Help design programs that turn strong customer satisfaction into emotional brand loyalty Contribute to building structured pathways for customers to evolve into vocal brand champions Track and report customer acts of advocacy, as well as on brand affinity, visibility, sentiment, and engagement Create, monitor and participate in brand- and industry-led virtual communities Partner with Account Management to identify delighted customers ready to share their experiences; support evolution toward NPS tracking Build and maintain a curated bench of customer advocates representing industries, regions, and use cases Coordinate across teams to match the right customer voice with the right opportunity — references, referrals, media, and community engagements Support recruitment and management of customer speakers and content for Simprosium, our annual customer event Assist in managing and evolving our annual customer awards program Identify creative ways to engage and celebrate customers, including video series, social amplification, gifting, and experienc...