Patient Relations Manager

Job description

Description As a Patient Relations Manager at Ally Medical Emergency Room, you will serve as the primary point of contact for patients, providing comprehensive assistance and support throughout their healthcare journey. You will be responsible for addressing patient inquiries, resolving billing-related issues, and ensuring patient satisfaction through effective communication and collaboration with medical, billing, and front office staff. Requirements: Duties/Responsibilities: Patient Support: - Assist patients over the phone, via email, and through Podium messages in understanding their medical bills, insurance claims, and payment processes. - Address inquiries and resolve billing-related issues promptly and professionally through these communication channels. - Serve as the primary point of contact for patients, providing assistance, information, and support throughout their visit to Ally Medical Emergency Room. Care Relief Program Application Processing: - Process financial assistance applications, conduct eligibility assessments, verify documents, evaluate applications, and notify patients of their application status. - Document and follow up accordingly to ensure timely commun...