Systems & Technology Coordinator

Job description

We are hiring a Systems & Technology Coordinator to manage and support the day-to-day execution of our technology stack across a growing franchise system. This role is responsible for ensuring systems are implemented correctly, used consistently, and functioning properly across all locations. This is an execution-focused role responsible for supporting franchisees, maintaining system integrity, and improving operational efficiency. What You’ll Do: - Manage POS, Qvinci, Delightree, and Google Workspace - Ensure systems are set up and functioning across locations - Support users with setup, permissions, and troubleshooting - Serve as primary contact for system issues - Configure systems for new openings, promotions, and updates - Ensure consistency across locations - Train franchisees on system usage - Create SOPs to reduce repeat issues - Ensure clean data across systems - Work with vendors on integrations - Communicate with vendors and resolve issues - Reduce manual workarounds - Improve system adoption Qualifications: - Experience with POS, CRM, or similar systems - Strong organization and problem-solving skills - Ability to troubleshoot efficiently - Strong communication skills -...