Collections Supervisor

Job description

First National Bank of America is seeking a Collections Supervisor to lead a team of collectors in a fast‑paced, high‑stakes environment. This role sets the tone for performance, professionalism, and how we engage with customers—even when conversations are challenging. We’re looking for a confident, people‑focused leader who knows how to motivate a team, drive accountability, and deliver results. You take pride in developing others, setting clear expectations, and leading with consistency. Because FNBA underwrites and services all loans in‑house, this role offers true ownership and impact from both a people and performance standpoint. Full-time, Monday through Friday (including evenings until 9:00 p.m.), and rotating Saturdays Responsibilities: Qualifications: - Lead, motivate, and hold Collectors accountable for strong performance - Oversee daily Collections operations and workflow - Handle escalated/supervisor‑level calls and delinquency resolutions - Approve payment arrangements and repayment plans - Support hiring, training, coaching, scheduling, and ongoing development - Monitor calls to ensure quality, compliance, and customer service standards - Maintain department policies...