Parts Sales Representative -Inside

Job description

Description PARTS SALES REPRESENTATIVE- INSIDE Swing Shift Hours: 11:00 AM - 7:00 PM Monday-Friday Summary: The primary function of the Parts Sales Representative - Inside is to assist customers in finding the appropriate parts for their trucks, both in person and by telephone. Work with customers, mechanics, and peers to identify accessories and order parts for repairs, enhancements, or the vehicle's overall needs. Assist in stocking and organizing the showroom floor as necessary. Key Responsibilities: - Maintain customer goodwill by greeting and acknowledging all customers they come into contact with, and offering assistance. - Answer the telephone within 3 rings or fewer, use the proper greeting, and offer to assist the customer with the inquiry. - Suggest additional products and/or services to repair the problem and meet the customer’s needs. - When working the parts counter, follow the dealership's prescribed cash, credit, and check processing procedures. - Processes cores warranties. - Follow up on shortages and expedite by reporting to the Parts Manager. - Be knowledgeable in product merchandising. - Attend training as prescribed by management to maintain proficiency in the...