Enterprise Account Manager

Job description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As an Enterprise Account Manager, you'll manage Trustpilot’s most complex, multi-stakeholder Enterprise accounts. You are a strategic architect responsible for increasing high-velocity Net Revenue Retention (NRR) through the identification of white space and the execution of a disciplined, methodology-driven commercial strategy. You don't just manage renewals; you drive advocacy by proving measurable ROI that transcends the TrustScore. What you’ll be doing: - Whitespace Identification: Conduct deep-dive discovery to map untapped opportunities across global divisions, product lines, and marketing stacks to drive sustained NRR growth. - MEDDICC Discipline: Apply the MEDDICC framework (Metrics, Economic Buyer, Decision Criteria, Decision Process, Identify Pain, Champion, Competition) to every renewal and expansion opportunity to ensure forecast accuracy and...