Quality Manager

Job description

Role Summary: - Lead efforts to reduce internal defects, scrap, rework, and customer complaints by driving root cause problem solving, corrective and preventive actions, process audits, and quality improvement initiatives. - Work closely with operations, engineering, maintenance, and support teams to identify risks early, improve process capability, and strengthen quality at the source throughout the plant. - Use data, trend analysis, and structured problem solving to create sustainable improvements that improve both product quality and customer satisfaction Key Responsibilities: - Lead customer quality performance by driving prompt response, investigation, and resolution of customer complaints, claims, and product issues. - Partner with internal teams to identify recurring customer issues and implement permanent corrective actions to prevent repeat failures. - Lead plant efforts to improve internal quality performance by reducing defects, scrap, rework, and process variation. - Drive a proactive quality approach focused on prevention, early detection, and process control rather than reactive inspection. - Oversee product audits, in-process checks, and finished goods quality proces...