Senior Customer Service Representative

Job description

About the role Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our Midalia Steel business. Reporting to the Branch Manager and based at our Wagin branch, you will be at the heart of our operations—supporting customers, coordinating orders, and ensuring the smooth day-to-day running of the office. Working as part of a close-knit team, you’ll play a key role in delivering a high standard of service across a busy and dynamic environment. This is a full-time permanent position, Monday to Friday from 7:30 am to 4:00 pm with the possibility of some flexibility in start/finish times. What you will be doing: - Directly supporting the Branch Manager with tasks like inventory management and banking. - Answering and responding to incoming calls and enquiries - Providing quotations and following through to order placement and successful on-time delivery to customers - Liaising with the broader business to best service our customers - Procuring product for customer orders - General administration duties You Will Be Rewarded With: - Paid parental leave that goes furt...