Customer Success Manager

Job description

Description Do you love working with customers to help them achieve business goals and drive product value? Do you have experience working with a highly technical product or a developer audience? Do you love working at fast-paced, well-funded startups, for which your efforts have measurable impacts? If you answered ‘YES’ to these three questions - let’s talk about Qodo. Qodo is looking for a Customer Success Manager to help our customers grow with our platform and transform the way businesses ensure code quality in AI development. As a Customer Success Manager, you will be a member of our Go-To-Market team and help shape our long-term processes and strategy. Your goals will be to help drive retention and growth for a book of accounts while acting as their internal voice of the customer at Qodo to ensure they have everything they need to be successful with our platform. Responsibilities: - Own strategic customer relationships, ensuring successful deployment, strong adoption, and long-term value. - Act as a trusted advisor to senior stakeholders, coordinating across Qodo teams to deliver a unified customer experience. - Drive retention and expansion by identifying growth opportunitie...