CSR I

Job description

SUMMARY: The Customer Service Representative I (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR I will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR I will facilitate communications with outside sales, the customer, and the division. SUPERVISORY RESPONSIBILITIES: This role does not have supervisory responsibilities. ESSENTIAL DUTIES & KEY RESPONSIBILITIES: · Manage customer purchase orders and releases accurately. · Ensure the proper part number revision on the customer order matches the system. · Keep track of open order report. Check with production and purchasing on status of open orders. · Back up customer service on order entry (for vacations). · Back up Receptionist with answering phones. · Be the liaison between production and customer service. · Enter ASN’s on customer websites and/or communicate shipment information with the customer. · Back up the quoting department with entry of RFQ’s and sending quotes to the customer. · Responsible for customers’ follow-up for quotations, samples, literature, new account...