Service Advisor

Job description

Job Title: Service Advisor Company: Fork Force Australia: Location: Toowoomba, QLD: Employment Type: Full-time: About Fork Force Australia: Fork Force Australia is a leading provider of forklift sales, hire, servicing, and parts across Queensland. With branches supporting businesses across multiple industries, we are known for our reliable equipment, responsive service, and strong customer relationships. As our operations continue to grow, we are looking for an organised and customer-focused Service Advisor to join our Toowoomba branch and support our workshop and field service team. About the Role: The Service Advisor is the key link between our customers, technicians, and parts team . You will coordinate service jobs, communicate with customers about repairs and timelines, and ensure our technicians are scheduled efficiently so equipment is repaired and returned to service as quickly as possible. This is a fast-paced role suited to someone who enjoys organisation, customer communication, and working in a mechanical service environment . Key Responsibilities: - Manage incoming service enquiries via phone and email - Schedule and coordinate workshop and field service jobs - Prepare...