CALL CENTER STAFF

Job description

Requisition ID: 1081: Company: MAVİ GÖK HAVACILIK A.Ş Department: COMMERCIAL Job Level: Staff Location: CENTER We are seeking a qualified “Call Center Staff” to join our team and support the delivery of a high-quality passenger experience within our aviation operations. Qualifications: - · Bachelor’s degree from a relevant field, - · Advanced proficiency in English or German (both written and spoken), - · Preferably experienced in call center or customer experience roles, - · Strong communication skills with clear diction and effective self-expression, - · Solution-oriented with a strong focus on customer satisfaction, - · Ability to work in a fast-paced and dynamic environment, - · Adaptable to flexible and shift-based working schedules, - · Residing in Antalya or willing to relocate, - · Preferably familiar with aviation terminology, - · Proficient in MS Office applications, - · For male candidates: completion of military service or minimum 2 years of deferment. Job Description: - · Respond to passenger inquiries via email, phone, and social media channels, - · Forward incoming requests to relevant departments and ensure proper follow-up, - · Identify passenger needs and provide...