Payment Correspondence Lead

Job description

The Payment & Correspondence Lead assists the Supervisor in planning and directing the daily workflow within the Bill Acquisition & Payment Team. The position prioritizes according to business needs, volume of demand requests received, and awareness of time sensitivity. The Team Lead ensures successful operations in accordance with the company’s objectives and SLA’s that are set for the team and provides training, feedback, and support to the team. The role handles the most complex exception processing, leaving very few exceptions for the Supervisor or Manager to assist with. Essential Functions: Bill Processing: - Prepares outgoing Bill Request and Registrations to taxing authorities - Opens incoming mail from taxing authorities and route to appropriate process - Authenticates all tax bills received and confirm correct taxing authority mailing address, phone number, contact information and due dates - Keys tax amounts into LERETA’s TCSL (Tax C Service Search Listing) System - Image and index customer documents for proper uploading to LERETA’s WebXtender System - Distributes Outsourcing Mail according to Lender approved Mail matrix. In some cases, experience in Lender Servicing sys...