Card Payment Specialist I

Job description

This position is responsible for basic card payments functions including, but not limited to, maintenance and processing for new, existing, and closed debit cards, as well as other related tasks or projects as required. Primary Duties: - Order new cards and perform maintenance changes to existing cards as required. - Prepare documents for ATM and POS debit card disputes or fraud situations. - Notify customer service when fraud occurs and overdraft charges result. - Provide customer service for all questionable transactions. - Work with retail customer service staff and security officer in related card fraud situations. - Monitor and analyze daily cardholder transactions to identify potential unauthorized usage; suggest and coordinate card base rule changes with analyst. - Process recoveries on losses. - Follow established policies and procedures, accurately and efficiently to meet team quality standards. - Continually review daily workflow looking for improvements in production processing. - Provide courteous, accurate and prompt assistance to coworkers or customers. - Work flexible hours to support the department needs to include after hours and weekends, if necessary. - Analyze a...