Customer Service Officer

Job description

We are seeking a Customer Service Officer to join our Supply Chain team at our Aprilia site. This is an on-site role within a structured and collaborative manufacturing environment, where you will manage customer orders, coordinate with internal departments, and contribute to service quality, operational continuity, and compliance in a regulated pharmaceutical setting. This is an excellent opportunity for a reliable and detail-oriented professional who values teamwork, operational excellence, and customer focus in a site-based role. If this opportunity matches your experience and career interests, we look forward to receiving your application. Main responsibilities: - Manage customer order intake, review order details, and ensure accurate system entry. - Monitor the full order cycle from receipt through delivery, helping to ensure service reliability and agreed timelines. - Maintain accurate and timely updates in company systems in line with internal procedures and operational KPIs. - Work closely with Planning, Quality, Warehouse, Shipping, Administration, and other internal stakeholders to support smooth operations. - Provide day-to-day support to customers, ensuring clear commun...