Returns Lead - Warehouse Operations

Job description

Returns Lead (DTC Fulfillment) Employment Status: Full-Time: Location: On-Site at NEW Gymreapers HQ – Nampa, ID Schedule: Monday – Friday, 8:00 AM – 5:00 PM (flex based on business needs) Reports To: Sr. Manager, Fulfillment Position Overview: The Returns Lead is responsible for owning and optimizing all direct-to-consumer (DTC) returns operations at Gymreapers. This role manages the full returns lifecycle—from inbound processing and disposition decisions to system accuracy and reintegration of sellable inventory. This is a working lead role that drives execution, labor efficiency, and continuous improvement. You will ensure returns are processed quickly, accurately, and in alignment with company standards while maintaining real-time visibility into volume, bottlenecks, and recovery rates. Key Responsibilities: Returns Execution & Flow Management: - Own daily inbound returns processing workflow within the WMS (Peoplevox) - Prioritize returns based on volume, aging, and inventory needs - Ensure timely processing of all returns within defined SLAs - Accurately sort and disposition returned items (restock, damage, QA hold, liquidation) - Identify and resolve system or inventory discre...