E-commerce & Customer Experience Specialist (Los Angeles)

Job description

We are looking for an E-commerce & Customer Experience Specialist to join our Nordic Knots team in Los Angeles. We are searching for someone with experience in interior design and a passion for creating flawless customer experiences. You should be highly organized, service-minded, and excited to help customers transform their spaces with timeless design. The Role: As an E-commerce & Customer Experience Specialist, you will play a key role in delivering a best-in-class shopping experience. From offering personalized interior design advice to providing prompt, thoughtful solutions, you will ensure every interaction leaves a lasting positive impression. You will also be a crucial link between our customers and our digital operations, making sure everything runs smoothly behind the scenes. Your Responsibilities: Advise and guide customers on interior design choices and product selections via email, chat, or phone. Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets. Manage returns, process refunds, and support logistical needs across the shopping journey. Oversee day-to-day e-commerce...