Customer Service Representative

Job description

Customer Service Representative Scottish Power HQ, Glasgow: Salary: from £27,498 per annum plus attractive benefits package Grade EN2: Full Time / Permanent: Purpose: If you are enthusiastic about delivering a high‑quality customer experience and want to make a genuine difference, this is your opportunity. As a Customer Service Representative, you will play a vital role in supporting customers across our network, particularly those who may be vulnerable or need additional support. This is a fast‑paced, people‑focused role where no two days are the same. You will be a key point of contact for our customers, handling both inbound and outbound interactions and collaborating closely with internal teams, external partners, and third‑sector organisations to ensure customers receive clear communication, reassurance, and the right support at the right time. What you’ll be doing: You will be a key point of contact for customers and internal teams, with a strong focus on supporting customers in vulnerable circumstances. Key responsibilities include: - Handling a high volume of inbound and outbound contact, providing empathetic, clear, and professional support, particularly for customers who...