Senior Manager, Strategic Operations
WorkWave · US
The Sr. Manager, Strategic Operations serves as the critical bridge between executive vision and operational reality. This role is responsible for diagnosing...
Job description
The Sr. Manager, Strategic Operations serves as the critical bridge between executive vision and operational reality. This role is responsible for diagnosing complex execution issues across Go-to-Market (GTM), Finance, and Customer Success departments to design a scalable, AI-centric operating model. As a highly influential individual contributor, you will navigate the behavioral challenges of organizational change and produce clear business requirements for technical teams to implement, ensuring the organization solves the right problems with measurable impact. WHAT YOU'LL DO: Strategic Transformation & AI Adoption: Identify and champion high-impact automation and AI opportunities (e.g., routing optimization, self-service support) and design end-to-end operational models that scale across core systems. Cross-Functional Diagnostics: Conduct "deep dives" into departmental friction points to uncover root causes—distinguishing between process gaps, data integrity issues, and behavioral hurdles. Business Requirements & Scoping: Translate vague executive requests into disciplined business requirement documents (BRDs), including success metrics, testable acceptance criteria, and clear "i...