Customer Experience - Senior Project Manager (1 year FTC)

Job description

A Senior Project Manager in Ipsos has the opportunity to strategically shape and make their mark on some of our largest and most important accounts. This Senior Project Manager role is crucial to the success of a number of platform-based accounts within Ipsos CX. You will work closely with clients and multiple stakeholders across various markets, directly impacting client satisfaction and the overall success of experience programs. This role is offered on a 1 year fixed term contract initially and your expertise in project management and the Medallia platform will ensure efficient project execution and contribute to the growth of the CX team. This role offers the opportunity to improve client understanding of their customers, measure performance, and enable them to deliver exceptional customer experiences. Day to day: These are the types of things you can expect to be doing during your day to day, although as Ipsos is a dynamic organisation, this may vary as different opportunities arise: Your daily responsibilities will include overseeing the execution of customer experience programs on the Medallia platform. This involves managing the day-to-day project delivery, including: - Man...