Team Leader - Maternity Leave

Job description

Roadside Assistance Team Leader - Maternity Leave Contract Brisbane | Full-time - Fixed Term Contract Are you an experienced contact centre leader with a passion for delivering exceptional customer service? Join our Roadside Assistance team and lead a high‑performing group dedicated to helping customers when they need us most. About the Role: As the Roadside Assistance Team Leader, you’ll oversee daily team operations, drive performance, and ensure high‑quality, timely support for customers experiencing roadside incidents. You’ll coach and develop your team, collaborate with key stakeholders, and contribute to continuous improvement across our service delivery. What You’ll Do: - Lead, mentor and motivate a team of Roadside Assistance Customer Service Agents. - Manage daily operations including scheduling, resource allocation and workflow planning. - Monitor team performance and provide coaching, feedback and development. - Ensure timely responses and effective resolution of roadside assistance requests. - Maintain and enhance standard operating procedures to improve efficiency. - Partner with Quality, Network and Operations teams to support service excellence. - Conduct performance...