Customer Complaints Specialist

Job description

Location: Hybrid linked to Penge – Hawthorn Centre or Maidstone - County Gate Salary: Penge - £30,264 - £37,830 per annum / Maidstone - £27,679 - £34,599 per annum Hours: 36 hours per week – flexible options considered Contract Type: 9-month fixed term contracts and 12 month fixed term contracts This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 We’re looking for multiple Customer Complaints Specialists who are passionate about making things right for our customers. In this role, you’ll be the first point of call for resolving concerns quickly, fairly, and with empathy, making sure every case is handled in line with Clarion’s policies, the Housing Ombudsman Complaint Handling Code, and the Regulator of Social Housing’s Consumer Regulations. Your work will play a big part in maintaining strong customer relationships, improving service quality, and ensuring every response is timely, professional, and understanding. You’ll bring experience of managing and resolving complaints in a regulated environment, ideally within housing, and the confidence to navigate even the most sensitive conversations with care. Your exceptional communication skill...