Client Accounts Specialist II

Job description

Overview We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you. A Brief Overview The Client Accounts Specialist 2 partners with the case management team in multiple Resolution Centers to support clients and neutrals with high-level service, while maintaining adherence to business policies and procedures. This role requires critical thinking to resolve collection, cash application, and billing issues with professionalism, attention to detail, and a commitment to delivering excellent client service. Additionally, it maintains ownership of billing and collection portfolios while performing all tasks accurately and with an appropriate sense of urgency. Responsibilities: What you will do: - Manages an assigned portfolio of client accounts using appropriate collection techniques to reduce delinquency. Collaborates with case managers on client disputes, providing strategies and solutions to resolve issues efficiently and effectively. - Analyzes complex billing disputes and utilizes critical thinking when negotiating ba...