Claims Handler - Direct Settlement Motor (Part-Time)

Job description

Job Overview To efficiently and cost effectively handle; negotiate and settle claims within designated authority and agreed services standards. - Handling all claims from notification through to closure within agreed authority limits and service standards, in order to obtain optimum settlement for the company and customer; - Assist Management team where required, to monitor workflow, (to include telephony, electronic correspondence, mail) outstanding caseloads, processes, tasks and distribution of new claims; - Be a point of contact and support for colleagues; - Handling all incoming telephone and written communication from customers / policyholders, their representatives and all other interested parties in a pro-active manner and within SLA’s; - Provision of excellent claims customer service to customers; their representatives; brokers; service providers and interested parties in a friendly, courteous and professional manner; ensuring a positive supportive customer experience throughout the claim process; - Ensuring that critical detail is captured at all stages of the claim, as comprehensively and accurately as possible, to ensure that; - All claims are handled appropriately; and...