Consumer Experience Sr Manager

Job description

Description More than a decade ago, Ledge introduced America to the first-in pool chaise and modern design forward furniture for a more compelling outdoor living experience. Today the award-winning brand is recognized as the in-pool and poolside leader, adopted by discerning homeowners and five star resort and residential properties around the world. Our continued success is very much a consequence of our team members, the Ledge culture of collaboration and innovation, and our unwavering belief in the importance of design distinction in everything we do. At Ledge, we believe outdoor spaces are not just extensions of the home—they're living works of art. As pioneers in the premium in-pool and poolside product design space, our mission is simple yet powerful: to help our customers manifest their identity by elevating their approach to outdoor living. Role Overview: The Customer Experience Senior Manager leads the day-to-day execution and continuous improvement of our omnichannel direct-to-customer support function. This role is accountable for leading a team of high-performing customer support representatives who seek to deliver a consistent five-star customer experience through thei...