IT Technical Support
Haddad Brands · New York City, New York, US
Description Haddad is a privately held family business with over 100 years of experience in the children’s apparel & accessories industry.
Job description
Description Haddad is a privately held family business with over 100 years of experience in the children’s apparel & accessories industry. A leader in the industry, Haddad Brands is the exclusive global licensee for the most iconic brands in the world, including Nike, Jordan, Converse, Hurley, Levi’s, Polo, Abercrombie and Fitch, Lacoste, and Huggies. Supported by a team of professionals skilled in design, sourcing, production, sales, marketing & distribution of premium quality children’s wear, Haddad distributes globally to 100+ countries and maintains sales and sourcing offices in 22 cities globally, including New York, Paris, Hilversum, Shanghai, Egypt, Vietnam, Sri Lanka, and Montreal. Overview: The IT Technical Support will provide day-to-day MacOS and design application support, coordinate system updates, and troubleshoot issues to enable efficient, reliable workflows for Design teams in partnership with IT. Key Accountabilities: - Serve as the first line helpdesk engineer, providing day-to-day support to MacOS users - Collaborate with the second line Helpdesk for escalated issues, including printing services - Troubleshoot issues related to MacOS hardware, software, and peri...