Lead Operations Engineer

Job description

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description: Lead Operations Engineer – Voice Access Services - Operations Support and Technology As the Lead Operations Engineer on the Ops Support and Technology team, you will report directly to the Manager of Operations Support. Your primary focus will be troubleshooting complex voice service issues, maintaining application configurations, and supporting the tools and systems that deliver reliable VoIP solutions. This role requires hands-on expertise with customer...