Configuration Center Technician Senior

Job description

Configuration Center Technician Senior Location: Old Broolyn STAD Building: Hours: 6:00am – 2:30pm: Position Overview: The Configuration Center Technician Senior is responsible for the provisioning, configuration, deployment, and support of medium to high-complexity projects involving a variety of IT devices, including PCs, tablets, printers, routers, switches, access points, and servers. This role serves as an escalation point and subject matter expert for imaging, configuration, repair, and disposition activities. Responsibilities include warranty and non-warranty hardware repair, end-of-lease processing, data erasure, rebuilds, scrapping, and equipment resale processes based on customer requirements. The Configuration Center Technician Senior is expected to maintain intermediate - expert knowledge of MCPc internal systems and workflows and act as a training and escalation resource for Configuration Center staff. Key Tasks and Responsibilities: Create, document, and execute written work instructions to provision, repair, and configure IT devices for deployment, disposition, or repair. Troubleshoot and perform complex device repairs with minimal supervision. Follow established pro...